Here’s the letter that was sent to Poloniex. By the way, i received the non-recorded letter back in my mail so that didnt work out either. Open to everyone’s thoughts.
(FAO Mr. Tristan D’Agosta)
1013 Centre Road, Suite 403-B
Wilmington, DE 19801
Dear Mr. Tristan D’Agosta,
RE: TRAPPED COINS IN POLONIEX
I write with solemn concern about an outstanding grievance of five Poloniex customers (including myself) in connection with crypto assets (NuShares/NSR) which are trapped in the Poloniex exchange and which we are unable to withdraw.
Our frantic efforts of submitting support tickets as well as attempting to contact your support personnel to resolve the matter have so far been futile. It has been some months exploring possible mechanisms of reaching out to Poloniex, but none of our struggles have born fruit despite support staff acknowledging in earlier correspondence that Poloniex would help us retrieve our funds by manually starting and syncing the wallet.
On behalf of myself and the other customers, I am taking the initiative to plead with you directly to help us in this matter.
To give you more background, in May 2017, Poloniex delisted NuShares. We acknowledge that Poloniex provided two weeks’ notice of the delisting, but not all customers visit Poloniex frequently; for example, some leave coins on the exchange as they are waiting for a change in price, etc. The upshot is that our NuShares are still on Poloniex, and we do not have the means to withdraw them.
We (and the wider Nushares community) wish to remain on excellent terms with Poloniex, even though the coin is not presently listed by your exchange. Nushares (and its companion coin Nubits) is not a “copy coin” but an attempt to solve the crypto price volatility issue. Its community is creative and active, and if successful in its aim, Poloniex may want to relist NuShares in the future. But, as you can appreciate, we do not want to be dependent on that positive outcome for the return of our assets.
The fate of aggrieved customers is in your hands. All we ask is that you find time to ensure that the Poloniex exchange fulfils its natural duty to return to customers what belongs to them.
Here are the support ticket numbers of shareholders, along with mine, that cannot withdraw NSR (NuShares): #701593, #361605, #141030, #502977, #699740.
I am looking forward to your response. For ease of contact, my --------. I appreciate you may have a heavy in-tray, but if you could acknowledge receipt of this letter, this would be greatly appreciated.