I am still waiting for the transfer to my NBT address, after my withdrawal request.
Now has been 2 days from my withdrawal request and over 24 hours from the COB of the 8th of February.
Anyone from the NuLagoon team care to explain the delay/wrong accounting?
Another COB accounting day and still I have not received my NBT and the accounting for the 8th of February has not been fixed yet… should we start to get worried about NuLagoon?
The fund withdrawal you mentioned will be processed in today’s COB.
We just upgraded the Nu Client version to 2.1
We will sent out NBT as soon as our Nu client synchronized with network.
2.1 is having some issues and we’ve asked people not to upgrade except for testing purposes. Though if you really need to use it others have had success by using a clean start of 2.1 (fastest with the bootstrap file) and then moving the wallets into the data directory when it’s fully synced.
I confirm I have received the withdraw order and my NBT have been transferred to my address now.
As a personal feedback: since the NuLagoon system is mainly based on trust, it would be nicer to have a much responsive system in place in case of errors in accounting / missing withdrawals / deposits.
I think a better “customer service” is needed to keep the users trust level up in order to keep NuLagoon for the long term. Yours is a very much appreciated service for the Nu network and for LP that are looking for a simpler way to help the peg. I think the current management fees are adequate to reward the occasional prompt response from the NuLagoon team in case of errors or omissions.
Thank you again for @henry and his team to provide this very useful service including the very innovative NuLagoon tube. I hope next time there is a little hiccup in the process everything will be handled in a much more prompt way and with quicker communication.