@lug: I wonder why. They were quite quick to respond to me. They did however take a whole month to respond the first time. Not sure what more I can do to speed up the process.
Here’s my recent communication with Poloniex, which begun nine days ago.
Along with other NuShare holders I have NSR on Poloniex since withdrawals failed. As representative of them I ask you to please perform what’s necessary to reset our balances and allow withdrawals. We understand you had a busy time around the delistings and around the Bitcoin fork. I hope you can resolve it soon so we can move on.
All fees are back to normal, so you should have no issues when synchronizing the wallet.
Vice Chief of Liquidity Operations, Nu
They replied the same day.
My sincere apologies for the delay in reply. We have refunded your transaction, you are free to place the withdrawal again, sorry for the inconvenience.
Poloniex Support Team
I then asked …
Does this apply to everyone with failed NSR withdrawals, or should I instruct them to contact you?
As long as the wallet is enabled you can try withdrawing normally, for delisted currencies you should try withdrawing the whole balance, if it fails you can always open a ticket and we will work together on a solution.
Thanks, I meant for other people in the same situation, with previously failed withdrawals. If you could restore their balances now as well, but I can tell them to contact support if necessary.
My first withdrawals of 5,000,000 NSR and 10,000,000 NSR succeeded, but my third trying to withdraw the remaining NSR failed. After speaking with our developers, it appears the transactions grow too large because of many inputs and outputs. We would suggest setting splitshareoutputs=0 in nu.conf, but it may not suffice, so we’re pondering a client modification.
As it seems 10,000,000 NSR sends without problem, I can instruct the others to withdraw in chunks of such. Would you please restore my balance again, and I’ll do that.
Sounds fair enough if you have any issue just let us know
I still need the balance restored from the failed withdrawal.
Otherwise perfect, thanks!
We have refunded your transaction, you are free to place the withdrawal again, sorry for the inconvenience. Please double check the destination address
Have to ask for another restoration. Can you see what the logs say about why these withdrawals of 5,000,002 NSR and 2,xxx,xxx NSR failed?
I have refunded your transaction since it failed to be created due to some unknown error, and you are free to place the withdrawal again when ready.
We apologize for the inconvenience, and please let us know if you run into the same issues again when trying to withdrawal thank you.,
Two other shareholders seem to have the same issue as me, and they’ve asked for help. Can you please take a look at ticket #141030 and #361605?
I’ve successfully withdrawn all my NuShares. Thanks for your prompt assistance!
Since your original issue has been fixed I will mark this ticket as Resolved. Thank you so much for your patience, and we wish you Happy Trading!