CCEDK offers liquidity on both buy and sell side of their 6 trading pairs to support Nubits and Nushares!

Sentinelrv 2015-03-27 20:06:18 UTC #13

Honestly @ronny, we’re not trying to be nasty about this, but the things mentioned here by @tomjoad are all true…

And regards to this…

I have personally read custodians here that have recently decided not to provide liquidity on your exchange because of the damage that has been caused by not being completely open and transparent.

Have you seen the difference in reactions here between BTER’s hacking and CCEDK? I have read reactions of people here being appreciative of the transparency, honesty and constant updates that BTER has provided to address their situation.

In contrast, we know that you were giving false statements about the health of your exchange just prior to Jordan revealing this wasn’t the truth. You decided that trying to keep this information secret was the best course of action and even after it came to light, we have had nothing but silence and important unanswered questions from your end.

I think you need to face the reality that your current strategy of silence is not exactly inspiring confidence in your exchange. I think what you need to do is accept the reality of what has happened, start a new thread, apologize to the community and come clean and answer any questions we can throw at you open and honestly. Then you need to publicly announce this on your exchange and give informative and constant updates until the problem has been resolved. This attempt at true transparency could possibly help to repair some of the damage that has been done, but there can be no guarantees.

I appreciated what you did to help promote Nu greatly, but this is a completely separate issue and has changed my opinion of your exchange greatly. One thing that is clear is that your current strategy is NOT helping your cause. It is completely up to you to accept what has happened and do your best to be transparent, open and honest about it. I hope you take my words seriously.

ronny 2015-03-27 20:31:28 UTC #14

I hear you @Sentinelrv, you speak clear in a way appreciated, and we will get back as soon as we feel we have some solid infomation. Untill then we just felt it was talk, sorry if that is not clear.

I understand your point with Bter, I also understand that going out and saying we are now ok again can change a lot, but we are not Bter, and we want to be able to stand up for what we say when we say it, so any requests for comments before that really just dont go, sorry. We expect to make general statement sometimes next week, and dont worry, I dont need your guarantees. Our focus is to get back with or without the support from Nubits, we do hope ofcourse it will be with.

We lost btc due to NU not being open source, its as simple as that, but I will try to explain in later communication how this was possible, although I believe @Ben could enlighten you on that part, as he was the one giving great help getting us back on right track after seeing numerous users running away with Nushares or btc exchanged from Nushares not belonging to them in the first place.

More information on our various hacks and similar issues it is unclear to me why @Jordanlee did not post that second letter to KTM, when I sent both of them to him, so if you want information earlier than what I can give you, you might just want to have that second letter.

Ben 2015-03-27 20:50:31 UTC #15

@ronny, while it’s true that a configuration issue involving the avatar=1 flag was the catalyst for NSR transfer issues within CCEDK’s user wallet, it isn’t reasonable to attempt to assign blame to the availability of Nu’s code base.

Our team has always been available (free of charge) to discuss implementation with anyone looking to add NBT or NSR to their exchange or site. You and I have engaged in many conversations over the past eight months, through IM, email, and voice calls, so I know that it’s not a lack of availability on our part. The unfortunate fact of the matter is that the CCEDK development team went ahead with a launch of the NSR markets based on assumptions without testing different scenarios, or asking for a review.

Implementation details (including the clearly marked notice about the avatar switch) have been available on our documentation site (docs.nubits.com) since mid-October.

Even if Nu’s source code had been open before you had implemented the markets can you honestly tell me that you, Oleg, Ivan, or Nick would have put aside the time to review the code in depth to discover the differences on your own?

GreatScott 2015-03-27 20:55:38 UTC #16

You need to stop this, @ronny. This is your fault. I warned you that your exchange was leaking NSR into my account and you did not address this problem with any sense of urgency. Your dev contacted me in Russian, while I clearly do not speak it. I highly regret that I trusted you and your team to fix the problem instead of taking the path in which @mhps took in regards to alerting the community in a loud manner when AllCoin had this problem.

ronny 2015-03-27 21:07:14 UTC #17

Tell me again, why is it my fault, when it is clear other exchanges have experienced same issue, and nobody from Nubits have told the exchanges respectively of this possible issue?

GreatScott 2015-03-27 21:15:13 UTC #18

You’ve got a customer who opened a support ticket that they have money in their account in which they should not.

Are you still waiting for a red flag to pop up or something?

ronny 2015-03-27 21:16:38 UTC #19

And we did act on it, but not as easy a you might think to spot where is the problem, when in fact it is part of wallet enable or able

ronny 2015-03-27 21:27:03 UTC #20

@GreatScott Thank you for returning the Nushares had you received wrongly. And sorry for having someone speak russian to you, it was asumed with the name you presented on exchange and was only considered an extra service going bad.

Ben 2015-03-27 21:29:27 UTC #21

Let’s dispense of the fiction that the roll-out of NSR markets on CCEDK was carefully planned and that we (the Nu developers) would have had an opportunity to catch this before it was implemented.

On November 12, 2014 at 7:38 AM I received an email from you where you relayed a message from Nick. The request was for “100 testnet NSR, urgently”.
I immediately sent the coins (1000, vs. 100, because “hey, it’s testnet…”)

testnet-transfer.png846x648 143 KB
On November 13, 2014, CCEDK launched four NSR markets.

I’m not interested in arguing “he said, he said”, I just want the record to be clear that it’s not a simple case of implementation details not being shared with CCEDK. People can come to their own conclusions.

GreatScott 2015-03-27 21:33:59 UTC #22

@Ben, when did @ronny reach out to you about this? I opened my support ticket on January 6th and on January 30th I received an email from @ronny that they have found the problem. This is not a reasonable amount of time to address an issue as serious as misdirected funds.

Ben 2015-03-27 21:35:15 UTC #23

January 19, 2015.

Sentinelrv 2015-03-27 22:34:20 UTC #24

I just wanted to point out that I had liked Ronny’s post above before he changed it when it read this instead…

[quote=“ronny”]
I can only say that I was told from our developer the problem would not have appeared if it had been open source. I have no complaints whatsoever towards any devs of Nubits, and you Ben have done a great job.

Again, I dont have any problem accepting that lack of communication when setting up Nubits and Nushares on exchange is the case of this problem, I do however, notice that the various exchanges added apart from Bter have all had issues similar to what we had, from which I can then conclude that no develeopers from any of these exchanges asked for help when listing the currency on their exchange. I guess we were all thinking our devs knew best, but we have all leearned from this ofcourse.[/quote]

tomjoad 2015-03-27 23:15:11 UTC #25

Strange, I thought the forum had the ability to “unlike” a post. Looks like that isn’t the case right now, I just tried on a different post.

Sentinelrv 2015-03-27 23:55:43 UTC #26

Yeah I tried too but no luck. The reason I had originally liked it was because Ronny seemed to admit that maybe he or his employees actually are partly responsible for what happened. But then he had to go and ruin it by changing to this…

Back in 2007 I was fired from my job for the first time in my life. The reason was because there was a new rule which stated I had to wait until 30 minutes after 2nd shift arrived so that I could clean up and properly inform the incoming shift what was going on. I didn’t follow this new rule and left at my usual time. There were several reasons I ignored it. I usually cleaned up my whole area before 2nd shift came in and it only took maybe 2-3 minutes to explain what was going on for the day. I didn’t feel waiting around for 30 minutes was justified. Finally, nobody else on our shift took the rule seriously either and ignored it as well.

One day when walking off the floor at the usual time along with everybody else who didn’t take the rule seriously either, I was singled out by management and let go. I was made an example of to let the other employees know that they were serious about this rule. I was unemployed for a long time and for years I pointed fingers and blamed the company. My poor excuse was that I shouldn’t have been fired because everybody else was doing the same thing as me and leaving early. I didn’t want to take responsibility for my actions that day. I realize now that it doesn’t matter what everybody else was doing. I was still breaking company rules and I should have known better. I have now stopped blaming others for what happened.

I see the same thing in Ronny’s edited reply above. When I read it, it reminds of this: “Why is it my fault? All the other exchanges were doing it too.” Just like my example, it doesn’t matter what other exchanges are doing. You need to take ownership and responsibility for your own problems. Please, no more blaming others.

As Ben said, those implementation details were clearly laid out on the NuBits website. All that needed to be done was to follow them. It wasn’t followed though, and that caused the mess you’re now in. I sincerely hope that when new exchanges decide to support us, the Nu team makes a habit of stressing the importance of following these directions, but you can’t lay the blame on them if the instructions for implementation were clearly laid out and available to everyone. It is the fault of the exchange for not following the instructions and no one else. Please take responsibility.

mhps 2015-03-28 01:43:50 UTC #27

Having gone through the allcoin bug finding, reporting, and alerting incident, I think it would have been very hard for a normal exchange to find the peculiar edge case of avatar=1 problem. Had I not been a curious experienced Nu user who happened to have some time to investigate, I couldn’t be able to pinpoint and report the problem in a way that allows the exchange team to know where to look right away. This not totally surprising as Nu has many new features. Might this be the problem behind the downing of all Nu related exchanges? If it is not true please clarify.

If there have been more than one case of the avatar problem, I think Nu should be totally honest and act as we ask @ronny to do, admit that We didn’t do enough and we have plan to improve (for example make sure any exchange that carries Nu understand the issue). Attempting to push known issue under the carpet, or just being seen trying to do so, will severely hurt the adoption of Nu. I urge some of the team members to also look at things from the other guys perspective to have a full understanding where Nu is. This is relevant to the current situation where only a few small exchanges are supporting Nu and Nu will be seeking support from more exchanges with open source soon.

As for CCEDK, @ronny should explain what happened although I can wait until he finds out exactly what happened.

GreatScott 2015-03-28 01:59:28 UTC #28

Poloniex also forgot to include avatar=0 in nu.conf. I noticed that the change from a withdraw I made was put back into a used address. If you put avatar=0 in your own nu.conf and send and examine a transaction on the blockchain, it will show a new address received the change. Without avatar=0 the change is put into the sent address.

They had coding in place so that change from a withdraw was not treated as a deposit and they were not affected. This might say something about the quality product that Poloniex offers, but they still didn’t RTFM.

Sentinelrv 2015-03-28 02:00:54 UTC #29

If this is the case then I agree.

Ben 2015-03-28 02:08:44 UTC #30

We can always do better and are constantly striving to learn from every situation and improve for the future.

One salient point if you are not familiar with the background: the avatar switch isn’t a “problem”, it’s the reason that each shareholder is able to get their correct amount of peercoin dividends when exporting their keys to their Peercoin client.

Ben 2015-03-28 02:19:04 UTC #31

I’ll also add that it would be a massive help if businesses provided test-only versions of their exchange platforms so issues like these could be discovered before real money was put into play.

I have yet to meet an exchange that offered this, but I hope they exist.

GreatScott 2015-03-28 02:37:23 UTC #32

Nu is a little different than most crypto listed on exchanges in that it is also a market maker. Exchanges typically cater to us. Perhaps someday we may be in a position to require exchanges to submit to some level of testing before they receive any NuBot liquidity or be listed on https://nubits.com/exchanges . This might lead to somewhat of a Nu Certified exchange concept that some may approach us to offer it as a service, depending on the reputation and depth of the testing.