Form registration is not valid for proving the address ownership. You can wait for FLOT trade a few btc with NLG and still withdraw in btc. Your withdraw request is well received, and you dont have to do anything more. we will process it at the next accounting day, which is tomorrow, as long as FLot tx arrived. Sorry for everything.
We are doing our best effort to serve NuLagoon’s customers.
If you want withdraw in another coin rather than what you deposit, you have to prove ownership.
Otherwise, just withdraw by the address you deposit, which require Flot trade BTC with NLG.